Our House Rules
Fundamentally, mindish is a safe space offering sanctuary for the real you and your thoughts. Our rules exist so that all people can visit, access, and participate in mindish freely and safely. We primarily apply these rules within our locations, but if we observe rule violations elsewhere—either in-person or online—we may take necessary action to protect our community. By joining mindish as a member or visiting mindish as a guest, you agree to these rules and the additional policies that apply.
These rules have been simplified for easier reading. If there is a conflict between these rules and our member agreements, the terms within our member agreements take precedence.
Your mindish membership
Access to mindish is reserved for members of our community and certain guests. To visit or access mindish or our services, you must purchase a session or membership. Session and membership fees are paid according to the frequency you wish to access mindish over a 12-week period and are payable in advance. If you do not pay your fees on time, we may temporarily restrict your access to mindish until you have paid your overdue fees fully. All members must have a valid credit card on file or a direct debit from a nominated bank account set up.
Access to mindish
Your mindish membership offers you multiple benefits. You may access and use these benefits and services only while your membership is valid. If your membership has expired, you will need to repurchase a membership depending on your needs (you don’t necessarily have to stick to the same membership plan) to have continued access to our benefits and services.
Purchasing a single session does not entitle you to access additional benefits, such as our meditation practices or member events.
Booking a session
To book a therapy session, please contact your Personal Growth Manager, who will try their best to accommodate your preferences and availability. Peak hours (i.e., mornings, lunch, and late afternoons) tend to be busiest, but we try our best to accommodate everyone.
Rescheduling or cancelling a private session
You can request to cancel or reschedule a session, but you must do so by contacting your Personal Growth Manager at least 24 hours in advance so that we can make time for someone else. If you cancel less than 24 hours in advance or do not show up for your session at the scheduled time, it will be deducted from your membership without a refund or the option to reschedule.
Booking a mediation practice or an event
To instantly book a meditation practice or member event, please use the mindish web or mobile app. You can also book a meditation practice or member event through your Personal Growth Manager, who will be happy to help or make a recommendation.
Cancelling a meditation practice or an event
Meditation practices and member events can be canceled instantly on the mindish web or mobile app, but we ask that you do so at least 24 hours in advance. If we observe a pattern of no-shows or late cancelations, we may temporarily restrict your advance booking privileges for a short time. This helps keep access to mindish fair for everyone, particularly those who need it most.
Expiration of your membership
We’ve revised our memberships so that they no longer expire, however, we reserve the right to amend or void at any time without prior notice.
Terminating your membership and getting a refund
You may terminate your membership at any time by contacting your Personal Growth Manager. Your termination may be effective immediately or at a future date decided by you. When you terminate your membership, we will refund the remainder of your unused sessions within your membership. Unfortunately, we are unable to refund initiation fees, as they help cover the cost of setting you up with mindish.
You must be 16 or over
You must be at least 16 years of age to join mindish. Guests must also be at least 16 years of age to access or visit mindish and must present a valid government-issued ID upon request. Children are not usually allowed to join or visit mindish.
If you are a guest or would like to bring one
From time to time, at our discretion, we may allow members to bring guests to mindish. Your guests must comply with these rules and our additional policies. You are responsible for your guests and their behaviour. We may ask any From time to time, we may allow members to bring guests to mindish at our discretion. Your guests must comply with these rules and our additional policies. You are responsible for your guests and their behavior. We may ask any guest to leave for failing to comply with our rules.
If a guest would like to join your private session
We allow guests, such as a spouse, romantic partner, or child, to join a private session at your request, as long as you believe this is helpful to you and we believe it is safe and appropriate to do so. They do not need to be a member, and there is no additional fee for their attendance; however, their ongoing participation must be within reason. As with our policy on guests, they will not be entitled to access any meditation practices or member events. If you wish to use mindish for long-term couple’s counseling, you will each need a membership. However, each session will only be deducted from one of your memberships (we let you choose!). This allows each partner to have their own Personal Growth Manager while giving them each access to meditations and member events that are helpful to them.
Keep your personal information up to date
We require all active members to have up-to-date information on file, including your email, home address, phone number, and a valid payment method. Members are responsible for promptly updating their personal contact information with us to receive any notices and current information. If you lie to us or provide dishonest or inaccurate information, we may restrict your access to mindish to protect our community.
Designate an emergency contact
In case of an emergency, we need to know the name and phone number of another individual designated as your emergency contact. We will ask you this when you sign up for your membership, and you can update this information at any time. We may share limited sensitive information with them during an emergency or crisis if we think doing so would be in your interest—for example, to save your life.
Just be you
We ask that you bring your real self to mindish. There are no rules for being you and certainly no expectations. We promise to accept you for you, but to do so, please bring the real you.
Growth can only be found in vulnerability. Our community of members is dedicated to finding personal growth together, and we encourage you to let your guard down and share with your Personal Growth Manager and our therapists, coaches, and teachers, as well as our wider community.
We’ve made sure that mindish is safe for you to always be honest. We ask that you do not lie to us or anyone you meet at mindish—for example, another member—as this will diminish our ability to support you on your journey.
A little kindness never hurt anybody. Like you, everyone else is going through stuff. Those that come to mindish are here to heal and grow, so please be patient with them and conscious of how you speak to them, including your word choices and tone of voice.
Your mindish membership entitles you to so many benefits, like access to unlimited mediations and member events. We encourage you to visit us often to make use of these benefits, so you are always surrounded by good vibes and great people.
We retain sole discretion of entry and participation of any member or guest. Should the activities of any member or guest be determined illegal, disruptive, inappropriate, or potentially a legal or reputational liability, we reserve the right to restrict or refuse service or entry or to expel the member or guest from the premises. Conduct conﬂicting with these rules may result in the suspension or termination of your membership. We reserve the right to refuse service and escort members and guests off the premises at any time for any reason or no reason.
Do not consume outside food or drink
Please refrain from bringing any outside food or beverages to a mindish studio unless medically necessary.
Disruption: You may not use our services in a manner intended to disrupt or harm someone else’s experience at mindish.
Fake news: You may not use our services for the purpose of sharing misinformation or fake news.
Impersonation: You may not impersonate individuals, groups, or organizations in a manner that is intended to or does mislead, confuse, or deceive others.
Copyright and trademark: You may not violate others’ intellectual property rights, including copyrights and trademarks, when at mindish.
Protecting our community
Harassment, discrimination, and other similar types of behavior have no place at mindish. If you are feeling angry or hurt, please speak to your Personal Growth Manager immediately.
Rudeness: You must be kind to our staff, members, and guests. We will not tolerate any abusive or rude language or behavior toward anyone.
Violence: You may not threaten violence against an individual or a group of people. We also prohibit the glorification of violence.
Terrorism/violent extremism: You may not threaten or promote terrorism or violent extremism.
Child sexual exploitation: We have zero tolerance for child sexual exploitation.
Abuse/harassment: You may not engage in the targeted harassment of someone or incite other people to do so. This includes wishing that someone experiences physical harm.
Hateful conduct: You may not promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or a serious medical condition.
Suicide or self-harm: You may not promote or encourage suicide or self-harm. If you or someone you know is experiencing suicidal thoughts or tendencies, please speak to your Personal Growth Manager. Know that you are not alone; we are always here.
Sensitive media, including graphic violence and adult content: You may not share, disseminate, distribute, or post media that is excessively gory or share violent or adult content within our community. Media depicting sexual violence or assault is also not permitted.
Illegal or certain regulated goods or services: You may not use our space for any unlawful purpose or in furtherance of illegal activities. This includes selling, buying, or facilitating transactions of illegal goods or services, as well as certain types of regulated goods or services.
We operate as a private safe space for our members. Members and guests should not talk about, post, or disclose any private or unauthorized information or images that violate the privacy of other members or guests in any manner. Members will be held accountable if they or their guests disclose or identify any other members or guests in our studios in the public domain, whether in the press or on social media, including Facebook, Twitter, Instagram, and on personal blogs. Similarly, members and their guests must refrain from identifying or describing any activity or member event occurring on mindish premises. We, at our sole discretion, shall determine whether someone’s privacy has been infringed upon.
Other people’s information: You may not discuss, share, publish, or post other people’s private information (such as if they visit mindish or their contact information) without their express authorization and permission. We also prohibit threatening to expose private information or incentivizing others to do so.
No gossip: You must not engage in any creating, spreading, or endorsing any form of gossip, misinformation, misrepresentation, rumors, or malice about yourself or someone else.
No nudity: You may not appear nude at mindish or share or post any naked or intimate photos or videos of yourself or someone else.
Photography & Filming: To help keep mindish safe, please do not take photos or videos at mindish anywhere else other than the common areas (such as the member’s lounge). To be clear, the use of a camera or video recording device is prohibited in all private session rooms, the grounding room, the elevation room and all restrooms. Our members and guests have the right not to be filmed, photographed, or recorded without their permission. It is ultimately up to each individual to decide if they want others to know that they access or visit mindish. We reserve the right to take possession of and confiscate any mobile phone, camera, video, or other recording device and any photos, videos, or other recorded images used or taken while on mindish premises. We may also film, video, or photograph our member events and activities at our studios or elsewhere for use in our membership programs, as well as advertising, promotions, public relations, and other commercial/business purposes. If you take part in these interviews or events, you agree that we can use your name, image, and limited other information. You also consent to us publishing any materials produced by or for us for any purpose without your further consent, and you waive your right to receive any payment from us in connection with such publication.
CCTV: Members and their guests should be aware that we use CCTV across all of our studios for safety reasons.
Our ethical obligation to report harm
We may share sensitive or confidential information, including information you discuss with or disclose to your Personal Growth Manager or our therapists in private, with law enforcement agencies, if doing so will protect you or someone else. We will not ask for your consent or necessarily inform you that we intend to do so or have done so, and typically, we will decide what information should be shared and to what extent. In some cases, such reporting is required by the law of the jurisdictions in which we operate.
How we protect your personal data
We value the privacy of all our members, guests, and other visitors who enjoy our spaces, services, websites, and applications. We collect most information from members to communicate regularly with them about their membership, schedules, appointments, meditation practices, events, and community, as well as providing notices and other updates as necessary. Certain communications may also be sent to you on behalf of our partners. You can opt out of receiving all communications from us aside from those necessary for facilitating your engagement with us (e.g., service emails).
When at mindish
Arrive early or on time
All private appointments, meditation practices, and member events start on time. If you run late, please let us know, and we will try our best to accommodate you. To help keep our studio schedules on track and avoid causing a delay to anyone else, we typically are unable to extend the time at which your private appointment, meditation practice, or member event is meant to end. As meditation practices and member events involve other members and guests, you may not be allowed entry if you run late.
We encourage you to arrive at least 10 minutes before each appointment or booking so that you have plenty of time to check in and can make the most of your time at mindish. In fact, feel free to come even earlier and make a new friend, read a book, or join a guided meditation while you wait.
All members and guests must check in with a member of our team upon arrival and before accessing a private appointment, medication session, or member event.
Be mindful of our neighbours
All members and their guests are asked to respect our nearby venues and residents by being quiet when entering or leaving our studio premises or while in the surrounding area.
Disconnect from technology
We want you to disconnect from all distractions and focus inward when at mindish. Members and guests must be mindful when using their phones; members may not take or make phone calls, and phones must be kept on silent mode at all times. Any audio from mobile phones should be enjoyed with headphones. While we generally ask that phone calls are not made or received while at mindish, urgent phone calls may be taken in the corridors or by the lifts and only for a short moment. Members should not use their tablets, laptops, or other large electronic devices within our locations; these devices must be either switched off or put on silent mode when at mindish. Our common areas are not business or co-working lounges and should not be used as either.
No smoking is permitted inside mindish at any time.
Do not use illegal drugs
We operate a zero-tolerance policy with regard to drugs. You must not purchase, use, ingest, possess, or distribute illegal drugs or other substances or attempt to do any of the same while at mindish or in the immediate vicinity.
Some pets are OK
Pets are generally not permitted in the space at any time. The sole exceptions are assistance dogs, i.e., dogs individually trained to perform tasks or do work for the beneﬁt of a person with a disability, or emotional support animals.
If you want to borrow a book
As a courtesy to our community, we allow members to borrow a book from our open library based on a trust system. If you borrow a book, you must write your actual name and the date at which you borrowed the book at the back of the book in the library card. We ask that you return it in the same condition no later than 2 weeks from the date on which you originally borrowed it. If you would like to borrow a book for a longer period of time, please speak to your Personal Growth Manager.
Take care of your personal property
While the environment at mindish is relaxed, we are not liable for any missing or stolen property. You alone are solely reWhile the environment at mindish is relaxed, we are not liable for any missing or stolen property. You alone are solely responsible for the safety, partial or total loss, damage, theft, and security of your personal belongings.
Maintaining our facilities
We may at times close all or part of mindish to members and guests for sessions or events or necessary maintenance, repair, or redecoration work. Where all or part of a location is closed for maintenance, repair, or redecoration work or where we need to withdraw facilities or services because we consider they may pose a risk to the health or safety of our community and staff or that they are detrimental to the operation of our business, we will seek to ensure that any such area, facility, or service is reinstated as soon as practicable.
Don’t advertise or sell anything
You should not market, promote, advertise, distribute, sell, rent, or resell any service or product at mindish or to aYou should not market, promote, advertise, distribute, sell, rent, or resell any service or product at mindish or to anyone you meet at mindish (even if you contact them outside mindish) without our prior consent.
Use of equipment and facilities
Use of any equipment, areas, or facilities available at our studios is entirely at the risk of a member or guest. You must not use any equipment or undertake any activity at a studio unless you are satisfied that you are competent to do so in a safe and proper manner. You will also be required to complete a health commitment statement confirming that you are in good health and able to safely participate at our studios.
When using any equipment and facilities available at a studio, you must take care to safeguard your health and safety and that of other people. You will be solely responsible for any loss or injury that you cause to yourself, other persons, or the equipment or facilities through your unsafe or improper use. This includes using them while under the influence of alcohol, drugs, or medication, failure to advise staff of a medical condition relevant to your use of the equipment or facilities, or by negligence.
Our response to COVID-19
We’ve put a lot of changes in place—with details beyond what you see here. Aside from respecting the safety guidelines put in place by the government, we ask that every member of our community takes our commitment to preventing the spread of COVID-19 seriously.
Heightened deep-cleaning: We use top-grade disinfectants proven to kill COVID-19 to disinfect everything from doorknobs to meditation mats to couches—regardless of how often they are used and even if they are not used at all.
Social distancing: Please make sure to practice social distancing when in close, shared spaces like meditation rooms and common areas. Follow the markers placed around the room to maintain a safe distance.
If you are experiencing any symptoms or feel unwell: If you have a cough, fever, or symptoms of COVID-19, please do not visit us until you are symptom-free for at least a week. If you have tested positive for COVID-19 or have knowingly come into close contact with someone who has, we ask that you do not come in for 21 days and only after you’ve tested negative for COVID-19. If you feel unwell or have any concerns about coming in, please stay home and stay safe.
Our measures with our staff: We test our team from therapists to meditation teachers regularly for COVID-19. Every day, our staff is also checked for symptoms of COVID-19 and have their temperature screened. We also encourage staff to limit person-to-person contact, including hugs and high fives. Our staff wears face masks as required by law.
We expect friendships and even some romantic relationships to form at mindish, after all we are all about human connection. That said, meeting someone outside mindish is entirely at your own risk. Generally, we recommend that you only meet strangers in a public place and take your time getting to know them before sharing any personal information or visiting each other’s homes. Our community is built on trust, and while we try our very best to ensure that everyone is safe (for example, by operating and enforcing these rules), we cannot always ensure that everyone will act appropriately.
If you do not feel safe or are not happy with your experience at mindish, please contact any staff member, who will speak to you in confidence. In the case of an emergency, please dial 999 immediately to contact the police, fire services department, or an ambulance.
We feel that we’ve done a good job in training our team and choosing the right people, but if you do not feel that our staff has done a good job in ensuring your safety or if you need to make a complaint against a staff member (for example, if they’ve threatened your safety or been rude to you), please email our founder directly at [email protected] Your correspondence is always treated with confidence, and your identity will never be disclosed to anyone else.
What happens if you violate our rules
We strictly enforce these rules. If you violate them, we may temporarily or permanently restrict or terminate your access to mindish to protect our community. In some cases, we may also work with security firms and law enforcement. If you feel that we have acted in error in response to the enforcement of these rules, you are welcome to appeal our decision by speaking to a member of our team.
We may need to change these rules from time to time as we and our community grow. The most current version is always available on our website at mindish.com/rules or upon request at our studios.